Terms and Conditions

Explore our Terms and Conditions for Use of Services offered by luxorides.

If you need to cancel the ride,
Know how to raise a cancellation request and how we process your cancellation and refunds.

By availing our services,
You agree to our Terms and Conditions.



• All booking should be made in advance with a minimum of 50% of the total fees as advance booking charges, rest of the amount should be paid once car is at venue.
The Payment needs to be settled prior to start of the ride.

• All the rates mentioned above are for predefined time and distance, whichever is earlier.
Extra charges are applicable when these limits are crossed.

• All of our vehicles are chauffeur driven. We don’t provide self driven services neither do we entertain any driving requests.

• All prices mentioned above are inclusive of chauffeur and in limit fuel charges.

• Any damage/vandalization done to the vehicle would be borne by the renter.

• Toll / Parking charges (if any) are to be borne by the renter.

• Luxorides reserves the right to offer you an ‘equivalent’ vehicle in case of unforeseen circumstances.

• Assure proper space for the vehicle to Move. Please avoid bookings for narrow streets and Passages.

• Please avoid smoking or drinking in the vehicle.

• Please refrain from carrying pets in the vehicle.


- Notes -
- You are also offered a complimentary upgrade service by Luxorides which is subjected to availability.
- Please be kind and offer food to the Chauffeur.

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You can always reach to us in case of a query. 

You may cancel the ride through a Call or a Whatsapp Message, which will be processed accordingly and reverted.
The total amount refunded will depend on the time of cancellation and length of the ride.

CANCELLATION TIME & FEES

Within 2 Days of Booking
10% or ₹2000, whichever is higher
(If Reporting Date is on or after 7 Days)

50% of Booking Amount
(If Reporting Date is within 7 days)

After 2 Days of Booking
50% of the Booking Amount
(If Reporting Date is more or equal to 7 Days)

100% of the Booking Amount
(If Reporting Date is within 7 Days)


NON-REFUNDABLE RIDE CANCELLATIONS
You can book some rides at a discounted, non-refundable price. If this option is available for your ride, we’ll let you know at the time of booking.

EARLY RETURNS
There are no credits/refunds issued for early returns except when the request has been made early to shorten the ride and the such request has been accepted in the Services, as defined in the Terms of Service.

Extras, half of any delivery, protection plan, and young driver fee costs are always refunded if a trip is canceled.

RIDE MODIFICATIONS
For any rides where a trip modification is requested after the free cancellation period has ended, the cancellation policy and any associated fees from before the modification will apply.

NO-SHOWS
If you want to cancel a booked trip, you must notify as soon as possible. If you fail to cancel and don't show up for the ride after an hour of the trip's start time, it will be considered as a no-show.

Extras, protection plans, half of any delivery fee, and driver fee costs are always refunded if you fail to show up for the trip. We retain half of the delivery fee amount, if and as applicable.

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Please go through our Policies and reach us out for any clarification.

The brands and logos of third parties used on the Site are the exclusive property of their respective owners. Luxorides in no way claims to own or represent these brands.

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